Refund policy

Made-to-order prints
Every photograph is printed to order in your chosen size and finish. Because we do not carry inventory, all prints are final sale: we cannot accept returns or exchanges for a change of mind or an incorrectly selected size or finish, except where required by law.

Please review your selection carefully before ordering. If you need help choosing, contact us.

Cancellation requests
You may cancel your order for a full refund within 1 hour of purchase. Email travelingcaptain1@gmail.com or contact us with your order number. After 1 hour, your print may already be in production; we'll still do our best to help, but cancellation is no longer guaranteed.

Your order is canceled only once you receive confirmation from us. This does not affect any cancellation rights provided by law.

If there is a problem with your order
If your print arrives damaged, has a printing defect, or is not what you ordered, please contact us or email travelingcaptain1@gmail.com as soon as possible.

Include your order number or receipt, a description of the issue, and clear photos of the print and any packaging damage. Please keep the print and its packaging while we review the issue.

We'll coordinate with our print partner, WhiteWall, to review the issue and arrange a replacement for confirmed shipping damage, printing defects, or an incorrect item.

Returns and shipping costs
Please contact us before sending anything back. If a return is required for a confirmed issue, we'll provide a prepaid return shipping label, the return address, and packing instructions.

You will not be charged for return shipping or shipping for the replacement print. Please wait for our instructions before sending your print to us or WhiteWall.

Approved refunds
If a refund is approved instead of a replacement, we'll notify you by email and issue the refund to your original payment method within 10 business days of approval, or sooner where required by law.

Your bank or credit card provider may take additional time to process and post the refund. If more than 15 business days have passed since approval and you haven't received it, please contact us.

Your rights
This policy does not limit any cancellation, return, refund, or other rights available to you under applicable consumer law. Where those rights differ from this policy, the applicable legal requirements take precedence.

Questions
For help with an order or questions about this policy, contact us or email travelingcaptain1@gmail.com.